At Sampurn Sarees, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple return and refund process.
1. Eligibility for Returns
- Returns and exchanges are accepted within 14 days of purchase.
- Items must be unused, unwashed, and in their original condition with tags and packaging intact.
- Products that are customized, altered, or marked as final sale are not eligible for return.
2. Return Process
- To initiate a return, please contact us at sampurnsarees@gmail.com or call 8238169609 with your order details.
- Once approved, the item must be shipped back to us at the provided return address.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
3. Refunds
- Refunds will be initiated within 2 business days after we receive and inspect the returned product.
- The amount will be credited to the same account used for payment.
- Depending on your bank or payment provider, it may take additional days for the refund to reflect in your account.
4. Exchanges
- You may request an exchange for size, color, or product variation (subject to availability).
- If the requested product is not available, a refund will be processed instead.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please provide images within 24 hours of delivery to claim a replacement or refund.
6. Contact Us
For any questions or to start a return, please contact us:
📧 Email: sampurnsarees@gmail.com
📞 Phone: 8238169609
🏢 Address: 657, 6th Floor, Millenium Textile Market 2, Ring Road, Surat – 395002